Aeratron Returns Policy
No goods shall be returned to Aeratron without Aeratron’s written consent. In no event shall Aeratron be liable for the cost of processing, lost profits, injury to goodwill or any other special or consequential damages. For purchases made directly from Aeratron online store only. Aeratron offer a 30 day (from time of delivery) conditional returns policy for products purchased directly from our website in the United States. Please carefully consider the products you are ordering prior to purchasing. You will require a Return Merchandise Authority (RMA) from us and we will not cover the costs of shipping, insurance or damage to the product or packaging. Please see our returns policy for more details.
This policy applies to all retail sales items with the following exceptions: custom made items, closeout specials, items less than $40, discontinued items or items that we no longer carry. Also, purchases made through our trade department may not qualify for this policy because they generally have special conditions and requirements that are negotiated separately.
Aeratron 30 day Return Policy for Online Orders
The customer may return the fan without explanation, provided you obtain and include the RMA (Return Merchandise Authorization) number from Aeratron, and it is shipped, freight or postage paid and insured for its full value. The fan, its accessories and packaging must be undamaged and unmodified in any way from new. All products returned must be in ‘as new’ resellable condition, and packed in their original packaging, shipped within 30 days of original purchase. If the fan arrives in a resalable condition we will refund the invoice price less:
- Cost of shipping, handling and insurance.
Note: If the fan or its accessories and packaging are not considered as being in a resalable condition as described above Aeratron will not refund your purchase price in full or part.
Please carefully consider the products you are ordering prior to purchasing. This policy applies only to products sold directly by Aeratron and excludes fans sold elsewhere which are not subject to this 30-day policy. This policy does not replace the standard Aeratron Warranty and customers who have purchased fans from Aeratron resellers should contact the place of purchase for more information.
This policy does not extend beyond the refunding of the purchase price of the fan.
- Examples of damages not included in this policy;
- Damages incurred as a loss of use
- Cost of repairing or replacing other property which was damaged if this product does not work properly.
- Other incidental or consequential damages
If you would like to return product to Aeratron, please contact us directly at infoUS@aeratron.com a
Processing a return
All returns require an RMA (Returned Merchandise Authorization) number regardless of whether an item is new or defective. Any returns sent without the proper RMA # will be refused. To request a RMA, simply email customer service at: InfoUS@aeratron.com stating you would like to make a return. Please include your original invoice number along with the brand name and model number of the items you wish to return from that invoice as well as a detailed description of why you wish to make the return. Including some pictures with your return request has also proven to be quite beneficial. You will receive further instructions within 2 business days. Return shipping charges must be prepaid by the customer.
To help ensure an item will meet the requirements of our "30 days free trial" policy, please follow these simple common sense guidelines:
- Open your package carefully without tearing up the box...so use a knife to cut the tape or pliers to remove large staples.
- Keep all of the packaging material in tact and organized and take care to notice how the item was packaged so you can easily repackage it in the event you decide to return it.
- Do not tear open hardware packages or other items inside the box that are in sealed plastic and do not cut any wires or make any modifications to the item until you are sure you are going to keep it and are preparing to assemble or install it.
- Do not write anything on the box or attach any additional labels unless otherwise instructed to do so by one of our customer service representative.
- Use only clear packaging tape to reseal the box once you have repackaged it.
When we receive your returned item, we will inspect it before placing it back on the shelf for resale. If all is good, we will refund for the entire amount you paid for the item less any shipping charges. If for some reason the item is not in resalable condition, many of our manufacturers provide a repackaging service which can drastically minimize your loss. To have an item repackaged, we must ship it back to the manufacturer where they will inspect it, replace missing parts or torn packages and restore it to new resalable condition. If this service is a viable option, we may offer you a refund for the entire amount you paid for the item less any shipping charges and the cost the manufacturer charges for the service.
Our return policy does not apply to items on our site that have been Discontinued or are indicated as "Closeout Special". Although we will accept the cancellation of a Closeout Special item prior to shipping, once a Discontinued or Closeout Special item has been shipped, the order cannot be cancelled, refunded or returned.