Privat Policy

Privacy Policy 

Aeratron is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your shopping experience with us; that is all. Aeratron uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies are sent to your computer from Aeratron only while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our website, or any other website, the computer on which the webpages are stored (the Web server) needs to know the network address of your computer so that it can send the requested webpages to your Internet browser. The unique network address of your computer is called “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. When purchasing from Aeratron your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.

This contract shall be governed by and construed according to the laws of the State of XXX

 

If you experience problems viewing portions of our site, it is possible that your browser security settings are not allowing us to use cookies. We apologize for any inconvenience this causes and encourage you to modify your browser settings to allow cookies from our site.

Our website does not incorporate any hidden means of "Grabbing" your email address. The only way that we can get your email address is if you supply it to us by sending us an email, or by filling out our information request form. We will not sell or send your email address to any company or individual outside of our organization.

If you do correspond with us via email or supply your email address to us using our information request form, we may occasionally send you an email or email newsletter informing you of special offers, new products, or major upgrades that we make to our web site. If you do not wish for us to send these emails to you, there is an unsubscribe link included at the bottom of each email, so you can always "Opt-out" of our email list...or you can send an email to: infoUS@aeratron.com and simply include in your message your desire to be removed from our email list.

 

Other policies

Cancelled Orders - If you wish to cancel an order, you must contact customer service via email at: infoUS@aeratron.com as soon as possible in order to avoid any shipping charges. If no portion of your order has shipped you may cancel your order without incurring any charges. If any portion of your order has shipped or has been staged for shipping, the shipping charges that are incurred will be charged to your account and the remaining balance will be credited. In order to have a document trail for both parties, cancellations may only be made via e-mail, no other method will be accepted.

 

Payment - To provide maximum security for our customers, we do not keep credit card numbers on file or store them in a database where a 3rd party could access them. Instead, when you place an order by credit card either over the phone or using our secure shopping cart, your credit card is verified through a federally approved secure system and funds for the order are reserved for a short period of time (several days). Your card is not charged by the bank until your order is shipped. If there are multiple items on your order that ship on different days or from different locations, you will see separate charges on your statement for the items on each shipment. If a custom order or back ordered items that takes longer to fulfil than the amount of time the funds are reserved, we will call you and take your credit card payment again over the phone when the item is ready to ship.

 

Order Confirmations - If an e-mail address is provided you will receive an e-mail confirmation of your order. Be sure to check your confirmation to ensure all of the information is correct including the shipping address and the individual items on the order. If you find something wrong, please email to infoUS@aeratron.com with the corrections within 48 hours of the e-mailed confirmation. Otherwise, we will assume everything is correct and process your order as it is shown in the confirmation. Placing an order either by phone or through our shopping cart is an agreement to the terms and conditions stated on this page.

 

Refused Merchandise - Refused merchandise without receiving an RGA# from Aeratron will not be accepted and will be returned to the customer at their expense with the exception of freight merchandise that has been refused due to damage (see Defective Merchandise). For further questions regarding these policies, please email us at infoUS@Aeratron.com

 

Installation - Installation fees, proper installation and use of any products purchased from Aeratron is the sole responsibility of the customer. Aeratron are not liable in any case for any costs and or damages associated with the installation or use of products purchased from us. In cases where a product is defective, although we may send a replacement for a defective item as stated in the terms above, we are not liable for any additional costs associated with removing or repairing the defective item and/or installing a replacement.

 

Trade Accounts - Trade accounts are subject to additional policies and mutual agreements that may or may not differ from the above policies.